Terms & Conditions

Travel planning is built on trust, communication, and thoughtful preparation.

These Terms & Conditions explain the relationship between you and Reground Travel. They outline the services we provide, the responsibilities we each have, and the terms that apply when you use our website or engage us for travel planning services.

Our goal is to make expectations clear from the beginning so you can make informed decisions with confidence.

Please read these Terms carefully before using our website or requesting our services.

These Terms & Conditions are effective as of [Month Day, Year].

They may be updated periodically to reflect changes to our services, business practices, legal requirements, or website functionality. The most current version will always be available on this page.

By accessing the Reground Travel website, submitting an inquiry, scheduling a consultation, requesting travel planning services, or working with Reground Travel in any capacity, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or engage our services.

Reground Travel is a boutique travel advisory based in Ontario, Canada.

We specialize in thoughtful travel planning, personalized itineraries, destination research, booking support, and travel guidance tailored to each client's needs and preferences.

Reground Travel operates as an independent travel advisor affiliated with Trevello Travel Group, a licensed travel agency in Ontario.

Although certain travel bookings may be processed through Trevello Travel Group or directly with travel suppliers, Reground Travel remains your primary point of contact throughout the planning process unless otherwise communicated.

Our services may include, but are not limited to:

The specific services provided will depend on the service package selected and the scope of work agreed upon between you and Reground Travel.

The recommendations we provide are based on our professional knowledge, research, supplier information, industry resources, and the information you share with us.

Travel planning involves many independent providers, changing availability, pricing fluctuations, weather conditions, government regulations, and other factors outside our control.

While we strive to provide thoughtful and accurate advice, travel recommendations should not be interpreted as guarantees regarding prices, availability, supplier performance, travel conditions, or future outcomes.

Certain services provided by Reground Travel may be subject to professional service fees.

These fees compensate us for the time, research, expertise, itinerary development, supplier coordination, and personalized planning involved in preparing your travel arrangements.

Service fees, where applicable:

If additional planning work is requested beyond the original scope of service, additional fees may apply. Any such fees will be discussed with you before the additional work begins.

Travel pricing is dynamic and may change at any time.

Unless specifically confirmed in writing, prices presented during the planning process are estimates only and remain subject to:

A quote does not reserve pricing or availability.

Reservations are confirmed only after the required deposits or payments have been received and accepted by the applicable travel supplier.

Once you decide to proceed with a booking, Reground Travel will coordinate the reservation process on your behalf using the information you provide.

Before confirming any booking, you are responsible for reviewing all details carefully, including:

It is your responsibility to notify us immediately if any information is incorrect.

Once a booking has been confirmed, changes may be subject to supplier rules, additional charges, or cancellation penalties.

Travel bookings are also subject to the terms, conditions, and policies of the applicable travel suppliers, which will be provided or made available during the booking process.

Most travel suppliers require deposits and final payments according to their own payment schedules.

Failure to make payments by the required deadlines may result in:

Reground Travel is not responsible for reservations cancelled by suppliers due to missed payment deadlines.

Where applicable, payment instructions and deadlines will be communicated during the booking process.

Reground Travel works with a network of hotels, cruise lines, airlines, tour operators, transportation providers, destination management companies, insurance providers, and other travel suppliers.

These suppliers operate as independent businesses.

While we carefully research and recommend suppliers that we believe offer quality products and services, we do not own, operate, or control these organizations.

As a result, each supplier remains solely responsible for:

Reground Travel acts as your travel advisor and booking intermediary. We are not responsible for the acts, omissions, negligence, financial condition, or operational decisions of independent travel suppliers.

I'm happy with the direction this takes. Compared to a standard agency agreement, it feels more aligned with Reground Travel's brand: clear, respectful, and client-focused, while still establishing important expectations.

In Part 2, we'll move into the client's responsibilities and key operational terms, including:

Those sections are where we add the practical protections that every professional travel advisor should have.

Excellent. This is where we protect the business while continuing to sound fair and client-focused.

Travel plans sometimes change, and we understand that flexibility can be important.

If you wish to change or cancel your travel arrangements after a booking has been confirmed, please contact Reground Travel as soon as possible.

Changes and cancellations are subject to the policies of the applicable travel supplier, which may include:

Reground Travel has no authority to override supplier policies or waive supplier-imposed fees.

If changes require additional research, itinerary revisions, or booking coordination beyond the original scope of work, additional professional service fees may apply. Any such fees will be communicated before additional work begins.

Unless otherwise agreed in writing, service fees compensate us for the professional services already provided and are generally non-refundable once work has commenced.

It is your responsibility to ensure that all travellers possess the required travel documents before departure.

Depending on your destination, this may include:

Many countries require passports to remain valid for at least six months beyond the date of entry or return.

Requirements can change without notice, and individual circumstances may vary.

Reground Travel provides general guidance where appropriate; however, each traveller remains solely responsible for obtaining and maintaining the necessary travel documentation.

We recommend reviewing official government sources well in advance of departure.

Entry requirements, customs regulations, health measures, security procedures, and government travel advisories may change before or during your trip.

While we may provide general information or direct you to reliable resources, travellers are responsible for reviewing the most current official guidance issued by the relevant government authorities before departure.

Reground Travel is not responsible for travel disruptions resulting from changes to government regulations, border restrictions, visa requirements, or entry policies.

We strongly recommend purchasing comprehensive travel insurance for every trip.

Travel insurance may help protect against unexpected events such as:

Choosing whether to purchase travel insurance is ultimately your decision.

If you decline travel insurance, you acknowledge that you understand the potential financial risks associated with travelling without coverage.

Travellers are responsible for ensuring they are medically fit to travel.

You should consult qualified healthcare professionals regarding:

If you have medical conditions, mobility requirements, dietary restrictions, allergies, or accessibility needs that may affect your travel experience, please inform us as early as possible.

We will make reasonable efforts to communicate these requirements to relevant suppliers but cannot guarantee that all requests can be accommodated.

Successful travel planning is a collaborative process.

As our client, you agree to:

Delays in providing information or approvals may affect pricing, availability, or our ability to secure your preferred arrangements.

We rely on the information you provide throughout the planning process.

You are responsible for ensuring that all traveller information—including names, dates of birth, passport details, contact information, and other booking information—is accurate.

Names on reservations must exactly match the traveller's government-issued identification or passport where applicable.

Reground Travel is not responsible for costs, delays, denied boarding, or other issues resulting from inaccurate or incomplete information provided by the traveller.

We are happy to communicate special requests to travel suppliers whenever possible.

Examples include:

While we will make reasonable efforts to communicate these requests, they remain subject to supplier availability and cannot be guaranteed unless confirmed directly by the supplier.

You may use the Reground Travel website for lawful personal purposes related to learning about our services or requesting travel planning assistance.

You agree not to:

We reserve the right to restrict or terminate access where misuse of the website is identified.

Unless otherwise stated, all content on the Reground Travel website is the property of Reground Travel or is used with appropriate permission.

This includes, but is not limited to:

This content is protected by applicable intellectual property laws.

You may view, download, or print materials for your personal, non-commercial use only.

You may not copy, modify, reproduce, distribute, publish, or commercially exploit any website content without prior written permission from Reground Travel.

Our website may contain links to third-party websites, travel suppliers, tourism organizations, blogs, or other external resources.

These links are provided solely for your convenience and informational purposes.

Reground Travel does not control or endorse the content, privacy practices, products, or services offered by third-party websites.

Accessing external websites is at your own discretion, and we encourage you to review their applicable terms and privacy policies.

I actually like this section even more than Part 1. It balances professionalism with readability and avoids sounding adversarial. It also reflects the boutique, advisory nature of Reground Travel rather than reading like a mass-market agency contract.

Part 3 will complete the document with:

That final section will complete a publication-ready Terms & Conditions page consistent with the rest of your website. cite

Perfect. This completes the Terms & Conditions and brings the document to a professional conclusion.

Reground Travel is committed to providing thoughtful travel planning, professional advice, and personalized service. We make every reasonable effort to help you plan an enjoyable and well-organized travel experience.

However, travel involves independent suppliers and circumstances that are outside our control.

To the fullest extent permitted by applicable law, Reground Travel is not responsible for losses, damages, expenses, delays, inconvenience, injury, or other consequences arising from or related to:

Our role is to advise, plan, coordinate, and facilitate travel arrangements. We do not own, operate, or control the independent businesses that provide your travel services.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

Travel is occasionally affected by events that cannot reasonably be anticipated or controlled.

These events may include, but are not limited to:

If such an event affects your travel plans, Reground Travel will make reasonable efforts to assist you in understanding available options and communicating with suppliers.

If such an event affects your travel plans, Reground Travel will make reasonable efforts to assist you in understanding available options and communicating with suppliers.

You agree to use our website and services responsibly and in accordance with these Terms & Conditions.

To the extent permitted by law, you agree to indemnify and hold harmless Reground Travel from claims, losses, costs, or expenses arising directly from:

This provision is intended to protect Reground Travel from losses arising from circumstances within a traveler’s reasonable control.

All original content created by Reground Travel—including travel recommendations, custom itineraries, planning documents, written materials, branding, graphics, and website content—remains the intellectual property of Reground Travel unless otherwise stated.

When you engage our services, you receive the benefit of our professional planning and the right to use the materials prepared for your personal travel.

Those materials may not be reproduced, sold, distributed, published, or used for commercial purposes without prior written permission.

By contacting Reground Travel electronically, you agree that we may communicate with you by email or other mutually agreed electronic methods regarding your inquiry, travel planning, bookings, invoices, itinerary updates, or other service-related matters.

Electronic communications are considered an acceptable method of communication for the purposes of providing our services.

Your privacy is important to us.

Our collection, use, storage, and handling of personal information are described in our Privacy Policy, which forms part of these Terms & Conditions.

By using our website or engaging our services, you acknowledge that you have had the opportunity to review our Privacy Policy.

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

The invalid provision will be interpreted, modified, or replaced only to the extent necessary to reflect its original intent while preserving the remainder of these Terms.

If Reground Travel chooses not to enforce a particular provision of these Terms & Conditions at any time, this does not constitute a waiver of our right to enforce that provision or any other provision in the future.

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.

Any disputes arising from these Terms or from the use of our website or services shall be subject to the jurisdiction of the courts of Ontario, unless otherwise required by applicable law.

We may update these Terms & Conditions from time to time to reflect changes to our services, business practices, technology, legal requirements, or operational processes.

The most current version will always be available on this page.

Your continued use of our website or services after changes become effective constitutes acceptance of the updated Terms.

If you have questions about these Terms & Conditions or our services, we'd be pleased to hear from you.

Ottawa, Ontario, Canada

Email: hello@regroundtravel.com

Phone: [Your Business Phone Number]

Website: www.regroundtravel.com

At Reground Travel, we believe exceptional travel begins with thoughtful planning, clear communication, and mutual trust.

These Terms & Conditions are not intended to create unnecessary complexity. Instead, they establish a shared understanding of how we work together, the responsibilities we each have, and the standards we strive to uphold throughout the travel planning process.

Thank you for choosing Reground Travel. We look forward to helping you plan meaningful journeys with confidence and care.