Privacy Policy

At Reground Travel, trust begins long before a journey begins.

Whether you're browsing our website, reaching out with a question, or working with us to plan a trip, we believe your personal information deserves to be handled with care, transparency, and respect.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your personal information.

We aim to collect only the information necessary to provide our services and improve your experience. We do not sell your personal information, and we are committed to handling it responsibly.

By using the Reground Travel website or engaging with our services, you agree to the practices described in this Privacy Policy.

This Privacy Policy is effective as of [Month Day, Year].

It may be updated from time to time to reflect changes to our business, technology, legal obligations, or website functionality. Any updates will be posted on this page with a revised effective date.

Reground Travel is a boutique travel advisory based in Ontario, Canada.

We provide personalized travel planning, itinerary design, travel planning services, and booking support for individuals, couples, families, and small groups.

Reground Travel operates as an independent travel advisor affiliated with Trevello Travel Group, a licensed travel agency in Ontario.

Although bookings may ultimately be processed through Trevello Travel Group or travel suppliers, this Privacy Policy applies to information collected directly by Reground Travel through this website and during our planning process.

The information we collect depends on how you interact with us.

You may voluntarily provide information such as:

If you choose to become a client, additional information may be required in order to coordinate your travel arrangements.

Depending on the services requested, you may also provide information required for travel bookings, including:

This information is collected only when needed to provide the services you request.

When you visit our website, certain technical information may be collected automatically.

This may include:

This information helps us understand how visitors use our website and allows us to improve its performance and user experience.

Whenever possible, this information is analyzed in aggregate and is not used to personally identify visitors.

We collect and use personal information only for purposes related to operating Reground Travel and providing our services.

Examples include:

We collect only the information reasonably necessary for these purposes.

Where applicable, we collect and use personal information based on one or more of the following:

You may withdraw your consent at any time, subject to legal or contractual restrictions.

Reground Travel does not sell, rent, or trade your personal information.

However, in order to provide travel planning services, certain information may be shared with trusted third parties when necessary.

These may include:

Information is shared only to the extent reasonably necessary to provide the services you request.

Each third-party provider maintains its own privacy practices, and we encourage you to review their policies where appropriate.

When you authorize us to arrange travel on your behalf, your information may be transmitted to travel suppliers or booking platforms.

These organizations process your information according to their own privacy policies and legal obligations.

Reground Travel is not responsible for the privacy practices of independent suppliers or service providers.

If you contact us using a form on our website, we collect the information you choose to provide in order to respond to your inquiry.

This information is used solely for communication regarding your request and is not sold or shared for unrelated marketing purposes.

Depending on our website configuration, contact forms may be processed using WordPress plugins or integrated travel technology platforms.

You may schedule a consultation using Calendly or another appointment scheduling platform.

When booking an appointment, you may be asked to provide information such as:

This information is used solely to arrange and prepare for your Discovery Call.

Calendly processes this information according to its own Privacy Policy.

If you become a client or contact us with an inquiry, we may communicate with you by:

These communications are used to provide travel planning services, answer questions, and support your travel arrangements.

We do not send unsolicited marketing emails.

If we introduce newsletters or promotional communications in the future, you will have the opportunity to opt in or unsubscribe.

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By the end, you'll have a complete, publication-ready Privacy Policy tailored to Reground Travel.

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Like most modern websites, Reground Travel uses cookies and similar technologies to help our website function properly, understand how visitors use our site, and improve the overall experience.

Cookies are small text files stored on your device when you visit a website. They allow certain features to work correctly and help us understand general website activity.

Depending on how our website is configured, cookies may be used to:

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how parts of our website function.

Reground Travel uses Google Analytics 4 (GA4) to better understand how visitors interact with our website.

Google Analytics helps us measure information such as:

This information helps us improve our website, content, and overall user experience.

Google Analytics collects information using cookies and similar technologies. While it may collect your IP address, Google provides tools designed to reduce unnecessary identification, and we do not use Google Analytics to personally identify individual visitors.

You can learn more about how Google collects and processes information by reviewing Google's Privacy Policy.

If you prefer not to be included in Google Analytics, you may disable cookies through your browser settings or use Google's available opt-out tools.

Our website may include links to social media platforms such as:

These links are provided for your convenience.

If you choose to visit one of these platforms, your interactions will be governed by that platform's own Privacy Policy and Terms of Use.

Reground Travel is not responsible for the privacy practices of third-party social media platforms.

To operate our business and provide travel planning services, we may use trusted third-party platforms.

Depending on the services you request, these may include:

These service providers receive only the information reasonably necessary to perform their services.

Each provider operates under its own privacy practices and policies.

As part of our travel planning services, we may use specialized travel technology platforms to prepare itineraries, organize travel information, and communicate with clients.

These platforms may store information including:

These services are used solely to support the travel planning process and improve your client experience.

Travel planning is inherently international.

If you ask us to arrange travel outside Canada, your information may need to be shared with hotels, airlines, tour operators, cruise lines, transportation providers, insurance companies, or other travel suppliers located in other countries.

Privacy laws in those countries may differ from Canadian privacy legislation.

By requesting international travel planning services, you acknowledge that your information may be transferred internationally when necessary to arrange your travel.

We share only the information reasonably required to complete your requested travel arrangements.

Protecting your information is important to us.

We use reasonable administrative, technical, and organizational measures designed to safeguard personal information against unauthorized access, disclosure, alteration, or misuse.

These measures may include:

While we take reasonable precautions, no website, email system, or electronic storage method can guarantee absolute security.

For this reason, we encourage you to avoid sending highly sensitive information through unsecured email whenever possible.

We retain personal information only for as long as it is reasonably necessary to:

When personal information is no longer required, we take reasonable steps to securely delete, anonymize, or otherwise dispose of it.

Some information may be retained longer where required by law or for legitimate business purposes.

Depending on applicable privacy laws, you may have the right to:

To make a privacy-related request, please contact us using the information provided at the end of this Privacy Policy.

We will respond within a reasonable timeframe and in accordance with applicable laws.

If you contact Reground Travel, we may send emails related to:

We will not send promotional email newsletters unless you have chosen to receive them.

If we offer newsletters or marketing emails in the future, you will always have the option to unsubscribe.

Reground Travel's website and services are intended for adults planning travel.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been submitted directly by a child without appropriate consent, we will take reasonable steps to delete that information.

When arranging travel involving minors, personal information may be collected from a parent or legal guardian as necessary to provide travel services.

At this point, the policy is already covering the operational aspects of your business.

Part 3 will complete the document with:

That final section will tie everything together into a publication-ready Privacy Policy suitable for Reground Travel.

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Reground Travel is committed to respecting your privacy and handling your personal information responsibly.

Subject to applicable laws, you may have the right to:

Please note that withdrawing consent or requesting deletion of certain information may affect our ability to provide travel planning or booking services.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

Reground Travel is based in Ontario, Canada, and is committed to handling personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We strive to collect only the information necessary to provide our services and to use that information in a fair, transparent, and responsible manner.

As privacy laws evolve, we will continue to review and update our practices where appropriate.

Our website may contain links to third-party websites, including travel suppliers, tourism organizations, social media platforms, partner businesses, or other external resources.

These websites operate independently of Reground Travel.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites before providing personal information.

Some of the services we use maintain their own Privacy Policies, which explain how they collect, use, and protect information.

Depending on how you interact with Reground Travel, these may include services such as:

Because these services are operated by independent organizations, their privacy practices are governed by their own policies rather than this Privacy Policy.

We rely on the information you provide to deliver accurate travel planning services.

You are responsible for ensuring that the information you provide—including traveller names, contact details, travel documents, and other booking information—is accurate and up to date.

If your information changes, please let us know as soon as reasonably possible so we can update our records where appropriate.

If Reground Travel is sold, merged, reorganized, or otherwise transferred as part of a business transaction, your information may be transferred as part of that transaction, subject to applicable privacy laws.

Any successor organization would be expected to continue protecting your personal information in a manner consistent with this Privacy Policy.

As our business evolves, we may update this Privacy Policy from time to time.

Updates may reflect:

When changes are made, the revised version will be posted on this page together with an updated Effective Date.

We encourage you to review this Privacy Policy periodically to stay informed about how your information is handled.

If you have questions about this Privacy Policy or how Reground Travel handles your personal information, we'd be happy to hear from you.

Ottawa, Ontario, Canada

Email: hello@regroundtravel.com

Phone: [Your Business Phone Number]

Website: www.regroundtravel.com

If you believe your privacy concerns have not been addressed, you may also have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

Travel planning is built on trust.

When you share your travel ideas, preferences, and personal information with Reground Travel, you're placing confidence in us. We don't take that responsibility lightly.

Our goal is to collect only the information we genuinely need, use it responsibly, protect it with care, and be transparent about how it's handled.

Thank you for trusting Reground Travel to be part of your journey.